Feature Announcement - ADMIN Custom Permissions

Feature Announcement - ADMIN Custom Permissions


Feature Announcement

ADMIN Custom Permissions

DialedIn invites you to check another enhanced capability, this time providing you yet more power and flexibility defining roles and permissions of your ADMIN users.

To do that, we have added an easy way for you to override default ADMIN permissions; all you have to do is select each access or capability that you want to grant to that particular ADMIN user.

To create or edit an Admin account go to the main menu area of the Admin App GUI and click on Accounts. On the right, click View in the selection box for Manage Administrator Roles and Permissions. After the list of accounts is presented, you may Add Administrator or select an item to open the corresponding details pane where you can review and modify as needed. Refer to the following pictures.

A screenshot of a computerDescription automatically generated



The admin user's access permission can be customized by selecting items in the Modules pull-down menu. Refer to the following picture.


Of course, you don’t have to do anything if the defaults are fine with you; just leave all items unchecked and the ADMIN user will be granted default permissions, accordingly.

The following is the list of permissions that can be customized at the time of print (check the User Guide for the most up to date list).

Agent Dial List
Assign Queues
Campaigns
Conference Numbers
Custom Data
Dialing Rules
DNC (Do Not Call)
Duplicate Check
Firewall
Greetings, Announcements, Call Routing
Import DNC
Import Leads
Integration
IVR Call Flows & Call Queues
List Priority
Live Dashboard
Manage Agents
Manage Users
My CallerID
Network Test
No Call States
Playlist
Recordings
Recycle
Reports
Route by Call Source
Scripts
Skill Groups & Teams
Skill Priority
System Info
Views
Voice Settings
VoIP Test
What's New
Wrap Up Codes.

Feel free to consult with DialedIn Support if you have questions.